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2013-14 Faculty/Staff Ticketing FAQ
Q: How can I contact the ticket office?
A: ACU now has a call center through Extreme Tickets that will be handling all ticket orders for the 2013-14 season. You can order single game or season tickets by calling 888-695-0888 7 days a week from 8 a.m. to 8 p.m. For general questions about ticket orders you can call 325-674-CATS Monday thru Friday from 9 a.m. to 5 p.m.

Q: Where is the ticket office located?
A: To purchase tickets in person please come to the Moody Coliseum basketball offices between 9 a.m. and 5 p.m. Monday thru Friday.

Q: How can I purchase tickets?
A: Tickets can be purchased 24 hours a day by visiting our website at www.acusports.com. Tickets can also be purchased over the phone by calling 888-695-0888 Monday thru Friday from 8 a.m. to 8 p.m. or by visiting the Moody Coliseum basketball offices during normal business hours, Monday thru Friday 9 a.m. to 5 p.m.

Q: What is the ticket policy for ACU faculty and staff?
A: All ACU faculty and staff will receive a free all-sports pass in the campus mail in July. This pass is to be used for ACU faculty and staff to gain free admission to all ACU sporting events. All dependents and spouses will be charged to purchase an all-sports pass. The prices for spouses or dependents 18 and older are $60 for the season. The prices for kids 18 and younger as well as spouses 65 and older are $20.

Q: Why is ACU charging dependents and spouses for all sports passes?
A: Due to the increased costs with rental of Shotwell Stadium, as well as increases in costs to run games, pay officials and staff, ACU athletics has been directed to change policies to help cover some of these costs. The cost of attending every sporting event ACU offers now for a Faculty/Staff family of four is now only $100, less than a $1 an event offered here at ACU.

Q: Will my ACU ID still get me into all home events?
A: Due to the ticketing system ACU has purchased, ACU ID’s will no longer work to get into games. ACU faculty and staff must bring their all-sports pass to gain entrance into the games. ACU will mail these to you in the campus mail in July 2013.

Q: I lost my all sports pass. How can I get a new one?
A: Due to the cost of the cards to be produced ACU will charge $10 to replace a lost card. Please hold onto the all-sports pass like it is your ID so that you can get into the games.

Q: My family does not come to enough events to warrant me purchasing an all-sports pass. Will there be any special rates for them?
A: During each athletics season ACU athletics will offer discount days to faculty and staff where they will be able to save money on regularly prices adult tickets. This will happen several times during the football and basketball season and will be advertised out thru campus mailings and campus emails.

Q: What is the new policy for ACU students?
A: ACU students will still get into all ACU games for free. ACU student ID’s will not work to get into games. ACU Students will receive a free all sports pass when they get to school in August. This will get all ACU students into games for free during the 2013-14 season

Q: I am a new employee at ACU. How can I pick up my all sports pass?
A: Come to the ACU basketball offices at Moody with verification of employment with ACU and we will look you up and give you your free all-sports pass

Q: I bought individual tickets to an ACU athletic event and I'm waiting for them to be mailed to me. When should I expect them?
A: Individual game tickets for home and away games are generally mailed first class USPS delivery no later than two weeks prior to the selected game.

Q: Where can I purchase tickets for the ACU game at FC Dallas Stadium?
A: You can purchase them thru the ACU call center by calling 888-695-0888 or by ordering online at acusports.com. Tickets can also be purchased at FC Dallas Stadium the day of the game.

Q: What credit cards may I use to pay for my tickets?
A: The ACU ticket office accepts Visa, MasterCard, and Discover. Checks are also accepted for payment and must be made payable to the ACU Athletic Department.

Q: What happens if my tickets are lost, stolen, forgotten or destroyed?
A: In the event that you can not find your tickets for a game, the ticket holder of record will need to contact the ticket office where we can verify all information and then do a reissue of the ticket.

Q: When and where is Will Call open at Shotwell Stadium?
A: General public will call is located at the northwest gate, and will open 90 minutes prior to the starting time of game.

Q: What time do gates open for ACU sporting events?
A: Gates open one hour prior to the start of the game, the exception is games that are anticipating higher attendance such as homecoming where gates may open earlier.